If your transaction is pending, we are aware of it and it will be delivered. It could be pending due to multiple reasons.

We are always working with our payment processor partners to improve transaction times, however, delays may still happen. This is most often due to delays at our third-party partners, i.e.:

  1. Telco company

  2. Payment provider to move your money to destination banks

  3. We also sometimes experience delays with Nigeria’s Access Bank, where the bank does not automatically process transfers. These transactions are manually approved by our staff, so it takes a longer time.

The bottom line is that - if it’s pending, it is on our system and we are working with fund delivery partners to get it delivered as soon as possible. We are aware and it will be processed. We apologise for any inconvenience this may be causing.

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