Why Your USD/EUR Virtual Bank Account Request May Be Declined—And How to Fix It 💡

Applying for a virtual USD or EUR bank account with Eversend? 🚀 Awesome! But sometimes, requests are declined due to a few common issues. Don't worry — most of them are easy to fix! Here's a quick guide to help you understand why your request might be declined and how to correct it. 👇

We need to clearly verify your identity. If your ID document in our records is blurry, poorly lit, or submitted as a black-and-white photo or screenshot, your request will not be accepted.

✅ Fix it: Contact support to enable you to upload a high-quality, colored photo of your original document. Ensure all details are clearly visible.

Documents like temporary IDs, NIN slips, black-and-white scans, or screenshots aren't accepted for verification.

✅ Fix it: Contact support and request to enable you to upload a high-quality, colored photo of your original valid national ID, driver's license, passport, or voter’s card.

Unfortunately, we can't offer USD or EUR accounts in some countries due to local regulations.

✅ Fix it: If you're located in a restricted country, we won't be able to process your request for now. We'll let you know if this changes in the future.

The list of restricted countries can be found here

Documents that appear to be edited or tampered with cannot be accepted for security reasons.

✅ Fix it: Contact support and request to enable you to upload the original, unmodified document exactly as it was issued.

Your ID must be valid and current at the time of submission.

✅ Fix it: Renew your document and upload the updated version.

Our support team is always ready to assist! 💙
📩 Email us at [email protected] or open the app and go to “MORE” > “Help” to chat with us directly.

With the right valid ID document, your account will be approved for your seamless international transactions. 🚀💼