If your Add Money or Send Money transaction is showing as Pending, it usually means it is still being processed or requires additional review. While most transactions are completed quickly, some may take longer due to temporary processing delays or additional verification. If your transaction has remained pending for several hours or longer than expected, don't hesitate to get in touch with the Eversend Support team so we can investigate and provide you with an update.
What to do if your transaction is pending
Before contacting Support, gather the following information:
Reference Code – You can find this in your transaction details within the Eversend app.
Transaction type – For example, Add Money or Send Money.
Date and time – Note when the transaction was created.
Transaction amount – The amount involved in the transaction.
Proof of payment (if applicable) – For example:
A mobile money confirmation message.
A bank transfer receipt.
Any confirmation showing that funds were deducted from your account.
Contact Eversend Support
If your transaction is still pending after the expected processing time, contact the Eversend Support team through the app or our website.
When reaching out, please include:
Your transaction ID.
The transaction type.
The transaction amount.
The date and time the transaction was initiated.
Your proof of payment, if funds have already been deducted from your account.
Providing these details allows our team to investigate your transaction more quickly.
What happens next?
Once your case is received, our Support team will review your transaction and, if necessary, escalate it for further investigation with the relevant payment partner.
We will keep you informed and contact you as soon as we have an update or a resolution.
We apologize for any inconvenience caused by the delay and appreciate your patience while we work to resolve the issue.