If you've received a notification from Eversend that your incoming transfer is pending or under compliance review, it means your transaction is undergoing a standard security check before the funds can be credited to your account.
Compliance reviews help us meet regulatory requirements and protect our customers from fraud and other financial risks. This process is normal and does not necessarily mean there is an issue with your account or your transfer.
Only our Compliance team can approve and release transfers under review. Because the Compliance team does not operate 24/7, some reviews may take longer to complete, particularly if they are received outside of working hours.
You do not need to take any action unless we contact you for additional information.
What to expect
During the review process:
Your incoming transfer will remain on hold while it is reviewed by our Compliance team.
This is a routine security measure and does not indicate a problem with your account.
Reviews are completed during the Compliance team's working hours, so processing may take longer if your transfer is received outside those hours.
Once the review is complete and the transfer is approved, the funds will be credited directly to your Eversend wallet.
You'll receive a notification once the funds have been successfully credited.
If we need additional information
In some cases, the Compliance team may require additional documents or information to complete the review.
If this happens, a member of the Eversend Support team will contact you through our official support channels with clear instructions on what is required.
Please respond promptly to help avoid unnecessary delays.
Stay alert for scams
Eversend will never ask you to pay a fee, tax, deposit, or any other upfront charge to release a pending transfer. If anyone claiming to represent Eversend asks you to send money to unlock or receive your funds, it is a scam.
If this happens:
Do not send any money.
Do not share your account credentials or verification codes.
Contact the Eversend Support team immediately through the app or our official support channels.
Still have questions?
If your transfer has been pending longer than expected or you'd like an update on its status, please contact the Eversend Support team through the Eversend app or one of our official support channels.
Our team will review your case and provide you with the latest available update as soon as possible.