Seeing a charge you don't recognize on your Eversend virtual card can be concerning. In many cases, the charge is linked to a recurring subscription, a card maintenance fee, a penalty charge, or a foreign currency (FX) fee for purchases made in a currency other than USD.
The quickest way to identify an unfamiliar charge is to review your transaction history in the Eversend app. If you still cannot determine the source of the charge, our Support team is happy to investigate.
Common Reasons for Unexpected Charges
Recurring Subscriptions
Free trials and subscription services may automatically renew once the trial period ends or on the next billing date. If you've previously used your virtual card for a subscription, the merchant may continue charging your card until the subscription is cancelled.
Card Maintenance Fees
Depending on your card type, periodic maintenance fees may apply. These charges will appear in your transaction history.
Penalty Charges
Certain card-related activities may result in penalty charges where applicable. Review your recent card activity to determine whether such a fee applies.
Foreign Exchange (FX) Fees
If you purchase in a currency other than your card's currency (USD), a foreign exchange (FX) fee or currency conversion charge may apply.
How to Investigate an Unexpected Charge
Open the Eversend app.
Go to Cards.
Select your virtual card.
Review your transaction history.
Tap the transaction you don't recognize to view the merchant name, date, and amount.
Check whether the transaction matches:
A subscription or free trial
A recent online purchase
A pre-authorized payment
A card maintenance fee
An FX fee or other applicable card charge
If you still cannot identify the charge, contact Eversend Support through the app and provide the following information:
The transaction date
The transaction amount
The merchant name (if displayed)
A brief description of your concern
Our team will review the transaction and assist you as quickly as possible.
How to Prevent Unexpected Charges
To reduce the likelihood of unexpected charges:
Cancel subscriptions or free trials before their renewal date if you no longer wish to use them.
Keep track of recurring payments linked to your virtual card.
Use your virtual card only on trusted and reputable websites or apps.
Regularly review your transaction history to spot unfamiliar activity early.
Keep your card details secure and never share your card number, expiry date, or CVV with anyone.
Need Help?
If you notice a transaction you don't recognize or believe a charge is incorrect, contact Eversend Support through the app. We'll investigate the transaction and help resolve your concern as quickly as possible.