If you notice a transaction on your Eversend virtual card that you don't recognize or did not authorize, it's important to act quickly to help protect your account and prevent any further unauthorized activity. The first step is to contact the Eversend Support team immediately. Our team will investigate the transaction, help secure your card, and guide you through the next steps.
What to do if you suspect card fraud
1. Contact Eversend Support immediately
Reach out to the Eversend Support team through the app or our official support channels as soon as you notice the unauthorized transaction.
To help us locate your card quickly, please provide:
The last four digits of your virtual card.
A brief description of the issue.
2. Share the transaction details
Provide as much information as possible about the suspicious transaction, including:
The transaction amount.
The date and time of the transaction.
The merchant name, if available.
Any other relevant details that may help with the investigation.
The more information you provide, the faster our team can begin investigating.
3. Secure your virtual card
To help prevent additional unauthorized transactions, you can freeze or delete your virtual card while the investigation is ongoing.
4. Check your card balance
If your virtual card needs to be deleted as part of the resolution process, any remaining balance on the card will be returned automatically to your USD wallet.
5. Create a new virtual card
Once the issue has been resolved, you can create a new virtual card in the Eversend app and continue making online payments securely.
How to keep your virtual card secure
To reduce the risk of unauthorized transactions:
Never share your card number, CVV, expiry date, PIN, or one-time verification codes with anyone.
Only use your virtual card on trusted and secure websites.
Avoid saving your card details on shared or public devices.
Regularly review your card transaction history for any unfamiliar activity.
Contact Eversend Support immediately if you notice anything suspicious.
Need more help?
If you believe your virtual card has been compromised or you have questions about an unauthorized transaction, contact the Eversend Support team as soon as possible.
We'll investigate the issue, help secure your account, and keep you informed throughout the resolution process.