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Why is my account temporarily blocked?
Why is my account temporarily blocked?
Charles Ivia avatar
Written by Charles Ivia
Updated over 10 months ago

Your account is temporarily blocked because because you entered the wrong pin multiple times.

Here is what you can do:

  • Wait 15 minutes: After 15 minutes, you can try logging in again with the correct PIN.

  • Forgot your PIN? No problem! Select the "Forgot PIN/Password" option on the login screen to reset your PIN.


If you continue to experience issues, please contact our support team for further assistance.

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