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Why is my account temporarily blocked?

Charles Ivia avatar
Written by Charles Ivia
Updated over a year ago

Your account is temporarily blocked because because you entered the wrong pin multiple times.

Here is what you can do:

  • Wait 15 minutes: After 15 minutes, you can try logging in again with the correct PIN.

  • Forgot your PIN? No problem! Select the "Forgot PIN/Password" option on the login screen to reset your PIN.


If you continue to experience issues, please contact our support team for further assistance.

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