If an Eversend Support agent asks for your name and the email address linked to your account, you can share these details directly in the conversation. This helps us locate your account quickly and provide assistance as efficiently as possible.
How to find your account email
Open the Eversend app.
Go to your Profile or Account Settings.
Locate the email address registered to your Eversend account.
Copy or note the email address, then send it to the Support agent along with your full name.
Providing the correct account email helps us verify that we're reviewing the right account.
How to share your details
You can send your information directly in your conversation with Eversend Support by including:
Your full name.
The email address registered to your Eversend account.
Make sure the email address you share matches the one associated with your Eversend account.
Keep your account secure
For your security, never share any of the following with anyone, including Eversend Support:
Your account password.
Your PIN.
One-time passwords (OTPs) or verification codes.
Your card PIN or CVV.
Eversend Support will only request information necessary to identify your account and investigate your issue.
What if I can't access my account?
If you're unable to sign in or can't remember which email is linked to your account, contact Eversend Support through our support email: [email protected].