If you've made a payout from your Eversend Business account and it stays in Pending, a common reason is that Payout Approval is switched on for your business. When this setting is on, each payout must be approved by an approver on your account before it is processed. Until it is approved, the payout will remain pending.

The Enable Payout Approval setting is only available to the account's main (super) admin. To view or change it, you must be signed in with the email address that was used to create the business account.

If you are signed in as a team member, you may not see the option to add an approver, or the setting may not reflect your business's actual configuration. In that case, sign in with the business account's original email, or ask the person who owns that login to make the change.

If this option is switched on, your payouts need to be approved before they are sent.

Option A: Add an approver (recommended for teams)

Keeping approvals on gives your business a second check on every payout before money leaves your account.

Once the payout is approved, it will move forward for processing.

Option B: Turn off Payout Approval

If your business does not need a second person to approve payouts, the main admin can switch the setting off.

Please note: with approvals turned off, payouts will no longer need a second review. Consider your business's internal controls before making this change.

This usually means you are not signed in as the main admin. Sign out, then sign in again using the email address that created the business account, and return to Settings > Business.

If you are signed in as the main admin and Payout Approval is off, or your payout has been approved and is still pending, contact us through the chat on your dashboard. Include your payout reference number (it starts with BP) and screenshots of your Settings > Business page so our team can look into it quickly.

Related: Making a payout