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How do I change my account region or country?

How do I change my account region or country?

Written by Stone Atwine

Your account region determines which services, payment methods, and currencies are available to you on Eversend.
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You cannot change your region directly in the app. Region change requests are handled by our support team to ensure account security. Whether a change is possible depends on your situation, and our team will tell you what's possible for your account.
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When to contact us about your region

  • You have moved to a new country

  • Your account shows the wrong country

  • Services available in your country are not showing up

  • You see "not available in your region" for a country you're actually in

How to request it
Contact our support team via in-app chat or at [email protected] with the following:

  1. Your account email address

  2. Your current country of residence

  3. The reason for the change (moved country, wrong region at signup, etc.)

We may ask for a document confirming your current location. If your region is updated, sign out and sign back in to see the changes.

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