If you're experiencing issues with the Eversend app, such as it not opening, crashing, freezing, or displaying an error message, we're here to help. In many cases, a few simple troubleshooting steps can resolve the issue. If not, our Support team is ready to investigate and get you back on track.
Common issues we can help with
Our Support team can assist with issues including:
App not opening or loading – The app stays on the loading screen, displays a blank screen, or shows an error such as "Something went wrong."
App crashing or freezing – The app closes unexpectedly or becomes unresponsive while you're using it.
Login or verification code issues – You're unable to log in because of problems with your verification code or PIN.
Slow performance – The app is responding slowly or taking longer than expected to complete actions.
Troubleshooting steps
Before contacting Support, try the following:
Close the Eversend app completely and open it again.
Check that you have a stable internet connection, either through Wi-Fi or mobile data.
Update the Eversend app to the latest version available in your device's app store.
Restart your phone and try opening the app again.
If the issue persists, uninstall the app, reinstall it from your device's app store, and sign in again.
Still need help?
If the issue continues after trying the steps above, please contact the Eversend Support team.
To help us investigate more quickly, include the following information in your message:
A description of the issue or any error message you see.
The type of device you're using (Android or iPhone).
Your device's operating system version, if known.
The steps you took before the issue occurred.
A screenshot or screen recording of the problem, if possible.
Providing these details helps our team identify the cause and resolve the issue more efficiently.