If you're unable to exchange currencies in your Eversend wallet, such as converting NGN to KES, FCFA to NGN, or GHS to USD, it is usually due to a temporary service interruption or a technical issue. In most cases, these issues are resolved quickly, and you'll be able to complete your exchange once the service has been restored.
Try these steps first
Before contacting support, try the following:
Restart the Eversend app
Close the app completely, reopen it, and try the exchange again.Check your internet connection
Make sure you're connected to a stable Wi-Fi or mobile data network.Try again after a few minutes
Temporary service interruptions are often resolved quickly. Waiting a short while before retrying may solve the issue.Ensure you have enough funds
Confirm that your wallet has enough balance to complete the exchange, including any applicable fees.
If the problem continues
If you're still unable to exchange currencies after trying the steps above, please contact Eversend Support through the app. Our team will:
Check whether there is an ongoing service issue.
Investigate any account-specific problems.
Keep you informed if the issue requires additional time to resolve.
What happens during a service interruption?
Occasionally, we may temporarily suspend currency exchange while resolving a technical issue or performing maintenance. During this time, you may not be able to exchange currencies until the service is restored. Our engineers work to restore affected services as quickly as possible. Once the issue has been resolved, you can continue using currency exchange and other services, including transfers, virtual card funding, and bill payments as usual. If you've already contacted support, we'll provide an update as soon as more information is available.
Additional things to check
Depending on the currencies you're exchanging, your transaction may also be affected by:
Minimum or maximum exchange amount limits.
Availability of the selected currency pair.
Temporary restrictions on specific currencies or exchange corridors
If currency exchange is still unavailable after services have been restored, please contact Eversend Support through the app. We'll be happy to help you complete your transaction.